FREQUENTLY ASKED QUESTIONS

Q: Can I order online at any time?
A: Our website is accessible 24 hours a day, 7 days a week. We can also be reached by email at info@madoreshoes.com
Q: How can I check my order status?
A: You will receive an email from us when your payment and order has been received by us. You must have received this message within 1-3 working days after placing and payment of your order. If you don't have this, please contact us via info@madoreshoes.com
Q: Can I have my shoes delivered outside the Netherlands?
A: Yes.
Q: What should I do if I have problems with the delivered goods?
A: If you have any questions or if there are any uncertainties regarding the goods received, please contact our sales at info@madoreshoes.com
Q: Which size should I order?
A: MadOre shoes are produced in European sizes. For detailed information, you will find a size chart at the bottom of the page.
Q: Can I add another item to my order?
A: Once the order has been processed, the item entered later will be considered a separate order.
Q: Can I have different items delivered to different addresses?
A: Unfortunately this is not possible. Only one delivery address can be specified per order.
Q: In what ways can I pay?
A: The payment option via www.madoreshoes.com is via iDeal or via bank transfer. See menu Conditions.
Q: Can I wash my shoes?
A: No, washing machine soap can damage the leather. The shoes can also become hard and shrink. Always go to a good shoemaker and ask for a matching product.
Q: What can I do if my shoes do get wet?
A: Give the shoes time to dry at room temperature. If possible, remove the insole from the shoe. Never place the shoes on the heater and never heat them in any other way.
Q: I would like to order a shoe that I saw in the store, but it is not on the site?
A: Not all items sold in stores are available on the site. We are busy further expanding the internet range. If you have any suggestions, we would like to hear from you via www.madoreshoes.com