RETURNS AND EXCHANGE

We do everything we can to fully inform you about the articles via our website. If an item does not meet your expectations, it can be exchanged or returned.

You must return the item at your own expense. The following conditions apply to returns and/or exchanges:

Exchange 
The items you have purchased through MadOre can be exchanged without giving any reason. Exchanges can only be made for the same item in a different size (if in stock). You return the shoes at your expense and MadOre will return the exchanged shoes to you at our expense.

The shoes can be exchanged if:

• you have notified MadOre about this by email beforehand;
• the exchange takes place within 14 days after receipt of your order;
• the shoes are still in the original state of shipment. The shoes must be returned unworn, unwashed and with all attached or applied cards, labels or stickers in the original packaging;
• the risk of return (shipping) lies entirely with the customer.

Returns
If you are unexpectedly not satisfied with the order, you can return it or part of it at your expense (within 14 days). As soon as MadOre has received everything in good condition (undamaged and complete), MadOre will refund the amount (within 14 days) to the customer's account number.

• The shoes cannot be returned if a print or special order has been chosen. This rule is in accordance with the Dutch Distance Selling Act, which states that purchases that are specially made to order cannot be returned.